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Digital community specialists
Online Communities
We help build online Communities that connect your brand, association or organisation directly with customers to power meaningful conversations, drive traffic and conversion
Take your community to the next level.
FIND OUT HOW
- Self service support
An online community enables your customers to get helpful advice and answers when and where they need it.
Communities also deliver great value in terms of contact reduction, improved customer satisfaction and brand loyalty.
Community Strategy
Whether you are creating a new Community or working with an existing one, we'll provide guidance and recommendations on all aspects of your Community. We have the experience, knowledge and expertise to ensure you formulate and implement the best strategy for your specific Community.
Platform Consultation
We've dedicated ourselves to learning all there is to know about the technology that powers leading Community platforms. We offer our expert experience building Communities to help you choose the right technology. No Community platform is perfect, so it's our job to understand your unique requirements and guide you in selecting the best platform for your Community.
UX Design
Successful online communities are places where everyone is welcome and encouraged to share their knowledge, passions and pursue shared interests. Communities must be optimised for members, from new visitors to regular users right through to super users. We have refined our Community UX design process over many years, and we always ground it in three core values; everyone is welcome, participation builds trust and loyalty, and it should always be enjoyable.
Technical Implementation
We take care of all the technical implementation details and provide a clear picture of features that are out-of-the-box and features that require customisation. Hinterlands development team are extremely proficient at customising online communities and have built up a collection of pre-build libraries enabling us to get your Community project completed quickly.
Community Launch
Leading up to and during the launch we guide you through each step of the deployment process. Setting up the community structure, configuring the administration settings, managing any data migration or 3rd party integration and/or customisation to ensure a smooth community launch.
Professional Services
Our professional services team are here to assist with ongoing technical and operational tasks. We proactively monitor new releases and software updates from the vendor. We carefully review new features in your community platform and ensure future upgrades run smoothly. We also utilise monitoring tools to measure uptime, performance and search engine optimisation.
Khoros is an enterprise Community platform offering the most robust technology with 20+ years of experience.
LEARN MOREkhorosHigher Logic is an enterprise Community platform human-focused experience with powerful strategic services.
LEARN MOREHigher LogicBuddyBoss is an open source plugin which offers a full-scale community experience on any Wordpress site.
LEARN MOREBuddybossFlarum is an open source next-generation Community platform that makes online discussion fun. It's simple, fast, and free.
LEARN MOREFlarumWe support many other Community and Forum platforms, such as Salesforce, Insided and several others. If you are considering a specific Community platform not listed
LET US KNOWContact us