Digital community specialists

Online Communities

We help build online Communities that connect your brand, association or organisation directly with customers to power meaningful conversations, drive traffic and conversion

Take your community to the next level.

FIND OUT HOW
People discussing in a community setting
  • Self service support

An online community enables your customers to get helpful advice and answers when and where they need it.
Communities also deliver great value in terms of contact reduction, improved customer satisfaction and brand loyalty.

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Community Strategy

Whether you are creating a new Community or working with an existing one, we'll provide guidance and recommendations on all aspects of your Community. We have the experience, knowledge and expertise to ensure you formulate and implement the best strategy for your specific Community.

Logos for Khoros, Higher Logic, Vanilla, Node BB and FlarumLogos for Khoros, Higher Logic, Vanilla, Node BB and Flarum

Platform Consultation

We've dedicated ourselves to learning all there is to know about the technology that powers leading Community platforms. We offer our expert experience building Communities to help you choose the right technology. No Community platform is perfect, so it's our job to understand your unique requirements and guide you in selecting the best platform for your Community.

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UX Design

Successful online communities are places where everyone is welcome and encouraged to share their knowledge, passions and pursue shared interests. Communities must be optimised for members, from new visitors to regular users right through to super users. We have refined our Community UX design process over many years, and we always ground it in three core values; everyone is welcome, participation builds trust and loyalty, and it should always be enjoyable.

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Technical Implementation

We take care of all the technical implementation details and provide a clear picture of features that are out-of-the-box and features that require customisation. Hinterlands development team are extremely proficient at customising online communities and have built up a collection of pre-build libraries enabling us to get your Community project completed quickly.

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Community Launch

Leading up to and during the launch we guide you through each step of the deployment process. Setting up the community structure, configuring the administration settings, managing any data migration or 3rd party integration and/or customisation to ensure a smooth community launch.

Professional Services

Professional Services

Our professional services team are here to assist with ongoing technical and operational tasks. We proactively monitor new releases and software updates from the vendor. We carefully review new features in your community platform and ensure future upgrades run smoothly. We also utilise monitoring tools to measure uptime, performance and search engine optimisation.

Khoros

An enterprise Community platform that combines the most robust technology with 20+ years of experience.

LEARN MOREkhoros
High Logic

An enterprise Community platform with human-focus, online engagement and bringing everyone all together.

LEARN MOREHigher Logic
Vanilla

Cloud-based and open source Community software that drives loyalty, grows sales, and reduces service costs.

LEARN MOREVanilla
Flarum

Flarum is an open source next-generation Community platform that makes online discussion fun. It's simple, fast, and free.

LEARN MOREFlarum
Node BB

NodeBB is an open source next generation Community platform. It's powerful, mobile-ready and easy to use.

LEARN MORENode BB

We support many other Community and Forum platforms, such as Salesforce, Insided and several others. If you are considering a specific Community platform not listed

LET US KNOWContact us

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